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How 99ox Handles Your Account and Legal Obligations

This page sets out the legal framework that governs your use of 99ox — your account rights, our obligations to you, and the conditions that apply depending on your local law and eligible region.

Account TermsJurisdiction ConditionsUser RightsData HandlingContact Paths
99ox How 99ox Handles Your Account and Legal Obligations
HOW WE PROTECT YOU

Data Handling, Security and Account Retention

We collect only the data needed to operate your account, process payments through bKash, Nagad, and Rocket, and meet our legal obligations. Here is how we handle the four areas that matter most to your account security and legal standing.

Data We Hold

We store your registration details, transaction history, and device session data. You can request a copy of your personal data at any time through the Account Help Centre.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from the settings panel in your account.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you notice an unrecognised session, use the active-sessions panel to revoke access immediately.

Retention and Deletion

We retain account data for as long as required by applicable law. Once that period ends, or if you close your account, personal data is deleted or anonymised within 30 days.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about your rights, a dispute over an account action, or a request to access or correct your personal data, our support team handles legal and policy queries through the channels below. For account-specific issues tied to a bKash, Nagad, or Rocket transaction, include your transaction reference when you write in — it speeds up the review significantly.

Team online

Live Chat

Open the chat widget from any page on 99ox. For legal queries, select the Account and Policy topic so your message reaches the right team.

Email Support

Write to our support address for formal legal requests, data access queries, or account dispute documentation. We aim to respond within two business days.

Account Help Centre

Your account dashboard includes a Help section with policy documents, dispute forms, and step-by-step guidance for common legal requests.

Common Legal and Policy Questions

These are the questions we hear most often about account rights, data, and legal conditions on 99ox. If your question is not here, reach out through live chat or email and our policy team will respond.

Access depends on your local law and eligible region. It is your responsibility to confirm that using this platform complies with the laws where you are located before opening an account.

Log into your account, go to the Help Centre, and submit a data access request. We will compile and send your data to your registered contact within the timeframe required by applicable law.

Yes. Submit a deletion request through the Help Centre or via email. Any balance in your account wallet will be returned to your bKash, Nagad, or Rocket account before deletion is processed.

We notify you through your registered contact method before changes take effect. If you do not agree, you may close your account and withdraw your balance before the new terms apply.

Contact support via live chat or email with your account ID and the relevant transaction reference. Our policy team reviews disputes and responds with a written outcome within two business days.

Send formal legal correspondence to our support email address, clearly marked as a legal query. Include your account details and the specific policy or regulation you are referencing for a faster response.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.