Reference

How 99ox Handles Your Personal Information

This Privacy Policy explains what data we collect when you use your 99ox account, how we use it, and what rights you have over it. Access and use of this platform depends on your local law and eligible regions.

Account Data ProtectionPayment Privacy: bKash, Nagad, RocketYour Right to Request ChangesCookie ControlsDirect Contact Path
99ox How 99ox Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or delete the personal data we hold on your account, our support team handles these requests directly. You can reach us through live chat inside your account, by email, or through our help desk — whichever is easiest from your phone.

Live Chat Open your account on mobile and tap the chat icon. Our support team can pull up your data record and walk you through a correction or deletion request in the same session.
Email Support Send your data request to our support address with your registered account details. We aim to respond and action straightforward requests within a few business days.
Help Desk For more detailed privacy queries — such as a full data export or a question about how a specific payment record is stored — raise a ticket through the help desk inside your account.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption across every page and account action, including deposit flows for bKash, Nagad, and Rocket. Your session on mobile and desktop is protected by the same security layer, so switching devices mid-session does not expose your data. Cookies on this site are used for session management, fraud detection, and to remember your login state — not for advertising profiling. You can manage cookie preferences through your browser settings at any time.

SSL Encryption

Every account action — login, deposit, withdrawal request — runs over SSL. Your payment details and session token are encrypted end-to-end, whether you are on mobile data or Wi-Fi.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to detect unusual account activity. No third-party advertising cookies are placed without your consent.

Data Retention

Account data is kept while your account is active. After closure, we retain only what applicable law requires. You can request a full account data summary at any time via support.

Access Requests

You have the right to ask what data we hold, request corrections, or ask for deletion where law permits. Submit your request through live chat or email and we will confirm receipt promptly.

Common Questions About Your Privacy on 99ox

These are the questions we hear most often about how your data is handled. If your question is not here, contact support directly through your account.

We collect your registration details, contact information, device data, and transaction records linked to your account wallet. Payment method data — bKash, Nagad, Rocket — is recorded by reference only.

We share only what payment processors need to complete a transaction. We do not sell your data. No personal information is passed to advertisers or unrelated third parties.

Contact our support team via live chat inside your account or by email. We will confirm what data we hold and provide a summary. Straightforward requests are usually handled within a few business days.

Yes. You can request deletion of your personal data through support. We will remove what we are not legally required to retain and confirm once the deletion is complete.

Cookies manage your login session and help detect unusual account activity. You can adjust cookie settings in your browser at any time. Disabling session cookies may affect how your account functions.

Use of this platform and the applicability of this policy depends on your local law and eligible regions. If you are in Bangladesh, please review local regulations before using the platform.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.