Reference

Terms That Govern Your 99ox Account

These terms set out what you agree to when you open and use a 99ox account. Access to our platform depends on your local law and eligible regions — read this before you deposit via bKash, Nagad, or Rocket.

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TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear or you want to request a change to your account data, our support team handles those queries directly. Raise a terms-related question through live chat, email, or your account dashboard — we will confirm receipt and respond within the timeframe shown in your ticket.

Live Chat Open the chat widget from your account dashboard to ask about a specific clause or request clarification on wallet or withdrawal terms.

Email Support Send a written query to our support address for formal terms questions, data requests, or account-closure instructions. We confirm receipt by return.

Account Dashboard Log in and use the Help section to submit a terms or data query tied directly to your account record for faster handling.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We hold your account data only as long as it is needed for the purpose it was collected — transaction records, identity verification, and support history each have defined retention periods. You can request a copy of your data or ask us to correct it at any time through the account dashboard or by contacting support.

Identity Verification

We verify your identity before processing withdrawals. Documents are checked against your registered account details and stored only for the period required by our retention policy.

Wallet Data Handling

Payment details linked to bKash, Nagad, or Rocket are used solely to process your transactions. We do not store full wallet credentials on our servers after a session ends.

Account Security

Your account is protected by OTP-based login. Each session on mobile or desktop requires confirmation to your registered number before access is granted.

Data Requests

You may request access to, correction of, or deletion of your personal data by contacting support. We respond to verified requests within the period stated in our privacy notice.

What These Terms Actually Cover

99ox Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 99ox, you enter into a binding agreement with us. These terms cover how your account is opened, how funds move through your wallet — whether you deposit via bKash, Nagad, or Rocket — and how withdrawals are processed after identity verification.

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They also set out what we can and cannot do with your account data, when we may suspend access, and how disputes are handled. We update these terms when our services change; we will notify you through your registered account before any material change takes effect.
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Continued use after that notice counts as acceptance. If you are accessing 99ox from Bangladesh, your use is subject to applicable local law and the eligibility conditions we publish. We do not extend service to regions where online gaming is prohibited. Wallet transactions — including Nagad
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transfers and Rocket payments — are processed under the terms of those respective payment providers in addition to ours. Nothing in these terms overrides your statutory rights under applicable law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account changes, and what happens if something goes wrong.

These terms apply to anyone who opens or uses a 99ox account. Access depends on your local law and eligible region — if online gaming is restricted where you are, these terms do not grant you an exemption.

We can update these terms when our services change, but we will notify you through your registered account before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

If we suspend your account for a terms breach, we will follow our internal review process before any action on your balance. You can contact support to understand the reason and the steps to resolve it.

You can request account closure through the Help section of your dashboard or by emailing support. We will process the request, confirm any pending wallet transactions via bKash, Nagad, or Rocket, and confirm closure in writing.

You have the right to access, correct, or request deletion of your personal data. Submit a request through your account dashboard or via email support, and we will respond within the timeframe stated in our privacy notice.

Yes. If you believe a deposit or withdrawal via bKash, Nagad, or Rocket was processed incorrectly, raise it with support and we will investigate against our transaction records and respond with findings.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrize Drop Bangladesh InfoLegal App99ox App

Terms That Govern Your 99ox Account

Reach Us About These Terms

Account Security and Data Practices

Identity Verification

Wallet Data Handling

Account Security

Data Requests

Common Questions About These Terms

01 Who do these terms apply to?

02 Can 99ox change these terms without warning?

03 What happens to my wallet balance if my account is suspended?

04 How do I close my account under these terms?

05 What are my rights regarding personal data held under these terms?

06 Do these terms cover disputes about transactions?

Terms & Conditions

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